Sometimes we all need that little extra help. When you are really struggling with tinnitus you might find you need professional support. This is where Tinnitus Specialists and Hearing Therapists can offer tinnitus help.
Anna Pugh

Anna Pugh

Medically Reviewed by
Hearing Therapist and Audiologist
May 4, 2021

Where to Find Professional Tinnitus Help

Sometimes we all need that little extra help. When you are really struggling with tinnitus you might find you need professional support. This is where Tinnitus Specialists and Hearing Therapists can offer tinnitus help.

Audiologists and Tinnitus Specialists

Tinnitus Specialists are mostly Audiologists or ENT doctors with additional training and qualifications in tinnitus assessment, diagnosis and treatment management.

Whilst there may be a Tinnitus Specialist based in your local NHS Audiology Department, you will also find them working in private practices in the community.

A Tinnitus Specialist can perform a series of tests to diagnose or assess your tinnitus and your hearing.

Hearing Loss Assessments can be helpful

Around 80% of people with tinnitus will have a hearing loss, and if this is supported by hearing technology, it can help to relieve some of the symptoms and problems tinnitus can cause.

If you haven't yet had a tinnitus assessment or a hearing loss assessment, your local NHS Audiology service might be a good place to start.

Audiologist or Tinnitus Specialist referrals

In the UK, your GP will refer you. This means that the GP will pay for the assessment. If you prefer to see an Audiologist or Tinnitus Specialist privately, you will have to pay for this service.

Some health insurance companies will include tinnitus in their provision, so if you have private healthcare insurance, it might be worthwhile asking if your company covers tinnitus assessments and treatments.

Databases for professional tinnitus help

You can find adverts for your local independent Audiologist or Tinnitus Specialist online, or by looking at the BSHAA website.

These are professional bodies for private Audiologists in the UK. All Independent Audiologists have to be registered with the HCPC. You can check the list of registered audiologists here.

Tinnitus Specialists perform a series of tests to assess your tinnitus

Medical history discussion

You are likely to start with a discussion about your medical history. They will need to know if you have had any accidents,  injuries or illnesses to your head or ears.

These are important factors as all of them could indicate the possible cause or reason for your tinnitus, although it's often virtually impossible to be absolutely certain of a cause or reason. Sometimes there just isn't one, as tinnitus is complicated and can be a result of a combination of various factors, conditions and events.

Tinnitus diagnosis

In the UK, only an ENT Consultant can officially give you a diagnosis that you definitely have tinnitus, but an Audiologist or Tinnitus Specialist has additional training to recognise the impact of tinnitus on your daily life and can help you to manage better.

You will be asked about any medications you take regularly, or if you had any life saving treatments like major antibiotics for meningitis etc. or if you have diabetes, high blood pressure or any other medical factors.

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Examining and testing your tinnitus

The Audiologist will examine your ears; looking specifically for earwax blockages as this can make your tinnitus worse or louder, and for any damage to the ear canal or eardrum.

All of these issues can increase a hearing difficulty, which in turn could make you hear your tinnitus louder.

The Audiologist is likely to perform some hearing tests, and may undertake some tinnitus assessment listening tests. This is to discover how loudly you perceive your tinnitus, and what kind of noise you hear.

It's really hard for most people to describe the noise they hear, and often the sounds played in the tests aren't quite like your tinnitus noise.

What is the purpose of the tinnitus tests?

The purpose is to get an idea of the type of noise your tinnitus is and how loud it is.

This is part of the diagnostic testing procedures, so is not always done in treatment planning.

Tinnitus treatments

These tests will allow the Audiologist to prescribe a hearing aid, if appropriate, with a masking sound generator programme, matched to your hearing levels and tinnitus pitch.

The Tinnitus Specialist will also offer you some tinnitus treatments.

These are mostly in the form of talking therapy combined with using hearing technology and a masking generator programme.

The Tinnitus Specialist might also offer you a training programme to become acclimatised (habituated) to tinnitus. 

Who are Hearing Therapists?

Originally, Hearing Therapists were a separate complementary profession to audiology.

They were trained to work with people requiring additional support to just hearing aid provision.

Nowadays, most Hearing Therapists are Audiologists with additional training in adult hearing rehabilitation and tinnitus management. In the UK, most work in NHS Audiology Departments. You might have been referred to a Hearing Therapist from Audiology if you had NHS hearing aids dispensed.

What does a Hearing Therapist do?

The Hearing Therapist may assess your tinnitus using a standardised questionnaire such as the Tinnitus Handicap Index or the Tinnitus Functional Index. This will tell the Hearing Therapist how much your tinnitus affects your daily life, and provides a basis for treatment planning and to measure your progress and improvement.

Hearing Therapists are sometimes trained in Tinnitus Retraining Therapy, and other Tinnitus Management techniques.

Some Hearing Therapists may be able to offer CBT sessions, or will work alongside the Psychology Department of a hospital to provide this service.

Tinnitus Support Groups

Many Hearing Therapists facilitate Tinnitus Support Groups. Being able to share what's happening to you with others who have the same or similar experiences as yourself can be very helpful

Support groups are available to help you manage tinnitus.

A few Hearing Therapists work in private practices. Many of these Therapists will have training in counselling techniques and technology, as well as often more in depth tinnitus specific training.  The therapy that Oto provides is designed by a Hearing Therapist who works in a private practice with nearly 40 years experience.

Why see a professional about tinnitus?

Whether you decide to go via the NHS route or make an appointment with a private practitioner, you should get time with a specialist who understands tinnitus.

They will be able answer your questions and offer you a range of options, as well as develop a personal plan for you.

Costs and waiting lists

If you choose the NHS route you will have to wait for treatment, but it will not cost you anything.

If you decide to go to a private practitioner, be aware that you could be charged for each appointment or for the treatment plan, so make sure you know how they charge for their services.

You are likely to be offered a free or less expensive, first consultation to work out what you are looking for, and what they can provide.

NICE guideline recommendations

In all cases, the NICE guidelines state that:

"The evidence suggests that cognitive behavioural therapy (CBT), mindfulness-based CBT and acceptance and commitment therapy (ACT) are effective interventions for managing tinnitus related distress."

Oto was developed to help people avoid the high costs that can be involved in private therapy and the long waits that are often part of the NHS referral system.

Join Oto

The Oto app offers expert guidance in the palm of your hand. Reduce tinnitus intrusion using the many resources the app offers:

  • CBT techniques
  • A library of pleasant and relaxing sounds and audio landscapes such as birds, ocean, ambiance, and waterfall
  • Sleep support
  • Meditation and breathing exercises
  • Sleep support

Check out Oto's Tinnitus Support Group, a supportive community for individuals with tinnitus or related conditions to receive regular tips and tricks from the expert team at Oto!‍

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